Kelsey Tonner has been in the business for 10 years and believes that anyone can become an amazing tour guide. In this episode(opens in a new tab), he talks to Mat about how he decided to start his Be a Better Guide project where tour guides, tour operators, tour leaders and tour managers could come together to learn from each other, and share their best practices.
Check out the website of the Be a Better Guide Project(opens in a new tab), and follow Mat on Twitter(opens in a new tab).
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