There’s the backpackers and the flashpackers. The adventurous and those that prefer five-star treatment. And you can’t forget about the businessmen or the family of five. The honeymooners or the spring breakers. As a tour operator, you need to learn to cater to this massively diverse group of people. Or at least some of them. […]
The following post has been written by Bora Duli, one of the (awesome) project managers at TourismTiger.com Even the best number one tour companies have their fair share of negative reviews on TripAdvisor. Even though you might be one of the best tour business or tour guides, there will always be people who disagree with the […]
If you’ve been reading my blog for more than two seconds, or you’ve read my book, you’ll know that I’m really big on responding to literally ALL of your TripAdvisor reviews. The reason, to me, is obvious. Businesses that respond to all their reviews get more bookings. But there’s even another reason to respond to […]
The very nature of the Tour & Activity industry (targeting travelers) often means it’s harder to get repeat customers. However, it’s still important that you keep your tour or activity in the mind of your clients, so they can recommend you to their friends and family. But doing that is not so easy. To help you […]
In this quick video learn a couple of ideas to create a great day for every family you interact with, offering the best experience possible for everyone.
[alertsnippet] It’s common to assume that everyone uses websites just like you do, which can’t be further from the truth. Do you use websites like your children do, or your parents? It also depends on where someone is at in their planning as your potential guest moves through various phases of the process. The more […]
[alertsnippet] Every tour operator I have ever met is totally convinced that they have a great product that is great and always worth buying. And in most cases, they’re probably right. Ever since starting TourismTiger, I’ve been fortunate to meet passionate and able tour and activity providers from all over the world. But, there’s just […]
If you get the occasional negative review, people will look to your response to see whether the review was fair or not to give you a chance to explain.
Having a clear point of difference is the first step to avoiding appearing generic, the second step is knowing exactly who you are selling to.