A great guide is key to offering the best tour experience possible. But when it comes to hiring, what qualities and qualifications should you be looking for?
Enjoy our list of must-read books for tour operators. References to improve or sell more tours, how to be more sustainable and much more.
A lot of money is invested in travel and as such, guests have high expectations. So, how do you provide high-quality service without a visible smile?
This year's Arival 360 has gone virtual, the great people behind TripSchool have an entire day at the conference dedicated to tour operators and guides.
How to earn money by giving tours away for free. It might sound counter-intuitive but it might be just what your business is missing. Learn how it works!
With the world in various stages of reopening, it's time to consider how you can keep your guides and guests safe. You need them all to feel comfortable in order to remain open.
You’ll never be prepared for everything that will happen but there are loads of things that you can do now to be better placed for whatever may occur.
We all have different favorite tours, different locations, and different reasons for choosing them. Still, our staff survey revealed some things that your tour company can do to maximize your business.
There is an immense collection of research about what is best practice in dealing with difficult customers but how do you turn them into a loyal traveller?