Launching your website is a huge accomplishment — and it’s also just the beginning of your digital journey.
At TourismTiger, we’re with you every step of the way, from the first idea to site launch, and long after your website goes live. Our comprehensive website support service, TigerCare, is designed to deliver peace of mind with industry-leading website management and support for the tour companies that build their sites with us.
If you’ve read Part 1(opens in a new tab), you already know what TigerCare is — now let’s explore how you can get the most out of it, while saving time, reducing stress, and keeping your focus on what matters most: your tours.
Stay in Touch: Communication is Essential
The tour companies that benefit the most from TigerCare are the ones that stay proactive and keep us in the loop. Whether it’s updating a photo, tweaking a tour description(opens in a new tab), or asking about a new plugin, no question is too small when it comes to your website. A quick email to our TigerCare team can make a big difference in how effectively your site reflects your business over time.
While we actively monitor your site for technical issues and perform routine checks as part of our website maintenance services, we can’t predict or guess changes to your tour operations. That’s why communication is key. If you’re launching a new tour, adjusting departure times, or gathering fresh testimonials and photographs, let us know! Simply send your new information over, and we’ll handle the rest, making sure the changes and updates you want for your website are implemented quickly and effectively.
If you’re unsure where to begin or what updates your website might need, TigerCare supplies you with a dedicated Account Manager, who is available to assist you with any issues that arise or any queries you may have. They can provide you with the guidance to help bring your vision to life smoothly and confidently.
TigerCare is designed to keep your website aligned with your business without pulling your focus away from daily operations, which can save you hours of troubleshooting and eliminate the need for time-consuming DIY edits. But if DIY is your thing and you find yourself wanting to tackle an issue yourself, we can also provide informative teaching videos upon request to assist.
Stay Informed: Your Business, Your Insight
TigerCare isn’t just about website maintenance; it’s about helping your website evolve with your business. We know websites, but no one knows your customers better than you do. Your insights are essential in helping us tailor your site for maximum impact.
We encourage you to regularly gather feedback from your customers about their experience with your site. Are they finding it easy to book tours? If not, why? Are there areas where they get stuck or confused? Do they have any suggestions of their own?
Even the smallest comments can lead to meaningful and optimized improvements. When you share this insight with us, we can use it to suggest smart, actionable changes — whether it’s a clearer call-to-action(opens in a new tab), a new plugin to enhance functionality, or a design tweak that improves navigation for your visitors.
TigerCare isn’t just about fixing problems; it’s also about constantly refining and growing your online presence to reflect your current business goals and the expectations of your customers. Our ears are always open, so let’s collaborate to make sure your website continues to keep up with your tour operations.
Stay Current: Evolve With Customer Expectations and Technology
Staying aligned with your customers’ needs is essential to getting the most out of both your tour operation and TigerCare. But here’s the challenge: those needs evolve fast, and so does the technology that powers your website.
Customer behaviors shift, search engine algorithms evolve(opens in a new tab), and new web standards emerge. Over time, these changes can impact your site’s performance, discoverability, or usability.
That’s where TigerCare makes a difference. Rather than leaving you to navigate these ongoing shifts alone, we stay on top of industry trends, platform updates, and functionality changes so you don’t have to. From identifying opportunities to improve technical performance to ensuring your content and site structure keep pace with best practices, TigerCare helps you keep your site in top shape long after launch.
Let TigerCare Work for You
TigerCare helps ensure your site stays updated, functional, and high-performing, so your website works as hard as you do. From website management and support to website hosting and maintenance services, we’re here to take care of the technical details so you can focus on running one of the best travel tour companies in your region.
With TigerCare, you’re not just keeping your website running smoothly — you’re gaining back valuable hours to invest where they matter most. By leaving your website maintenance, updates, and monitoring to us, you’re free to focus on growing your tour operation, strengthening your customer relationships, and delivering exceptional travel experiences for your visitors.
Behind the seamless performance of TigerCare is a team led by your dedicated Account Manager, who understands your unique business needs and ensures you always have the expert support necessary to keep your website running smoothly.
TigerCare prides itself on giving you peace of mind and more time to lead your business forward with confidence.
FAQs
Can I cancel TigerCare?
Yes. You can cancel at any time with a 30-day notice. Since our service is no-contract, we’ll provide everything you need to transfer your site and leave the service smoothly.
Can I pause TigerCare?
No. TigerCare is designed for continuous website maintenance and support, and hosting. Pausing can cause technical issues, especially with hosting and theme updates. Rejoining after a pause may incur a rejoining fee.
Can I add more than one page per month?
Yes. Additional pages can be added for $75 USD if the content is provided, or $150 USD if you want us to write and build the page.
Does TigerCare include training?
Yes. We offer basic training videos to help you manage your site. If you need extra help, we can schedule screen-sharing calls to guide you step-by-step.
Is phone support available?
We don’t offer direct phone support. However, if you need a call, just email us, and we’ll arrange a session.
Do you provide email hosting?
No. Email hosting is managed separately by providers like Google or Microsoft.
Does the website have to be 100% ready before launch?
Not at all! TigerCare is designed to handle post-launch updates and fixes, so you don’t have to delay launch waiting for perfection.
Do you set up analytics tracking?
Yes. We integrate Google Analytics(opens in a new tab) and Google Search Console during setup and can help track specific events on your site.
What happens if there’s a website emergency on weekends?
Our hosting partner offers 24/7 emergency support. If your site goes down outside Tourism Tiger’s office hours, you can contact their emergency support team for immediate assistance.
Don’t see your question? Reach out to us today(opens in a new tab) and we’ll be happy to help.
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